This project aims to transform SDM business processes and maximize operational excellence d on three key principles: 1. One government agency experience: "Customers" should interact with one agency through all their touchpoints without the need to submit multiple separate applications. 2. Seamless process integration: Business units and their processes should seamlessly integrate and complement each other with information and processing activities d on lean business processes and complete software solutions. 3. Operational excellence: Provide reliable services with efficient operating cost and minimum inconveniences to customers and employees by leveraging intelligent process automation. The main actions of this Tender include: -Analysis of the current procedures and their optimization/transformation to a digital environment. -Development of an information system that covers all SDM main processes. -Provision of tools for intelligent monitoring, analysis and reporting.