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Market cooperation| 发包方名称 | Bus Eireann/Irish Bus |
| 发包方国别(国家/地区) | 爱尔兰 |
| 发包方座机 | |
| 发包方传真 | |
| 发包方邮箱 | |
| 发包方地址 | 21 Phibsboro Road Broadstone Dublin 7 Ireland |
| 发包方网址 | |
| 发包方联系人姓名 | Ceara McBride |
| 发包方联系人座机 | +353 017033387 |
| 发包方联系人手机 | |
| 发包方联系人邮箱 | |
| 项目名称 | BE.SE.14.04.2022 - Provision of Customer Satisfaction Surveys |
| 项目类型 | 其他 - 其他 |
| 项目预算￥ | |
| 项目投标截止时间 | 2022-05-16 |
| 项目开始时间 | |
| 项目结束时间 | |
| 服务商资质要求 | |
| 要求高匹配度成功案例个数 | |
| 项目交付地点 | |
| 是否准许转包或分包 | |
| 项目信息详述 |
The successful contractor will be required to conduct a minimum of 600 Customer Interviews across the 8 regions (subject to change) to measure perceptions of performance. Split proportionately across our services.
The questions will be set by Bus Éireann and there will be between 19-24 questions per interview. Additional questions may be added to the list as deemed appropriate.
The current questionnaire is attached for your information. Please note that questions may change. This questionnaire should only be used as guidance.
In addition to the customer interviews, there will also be a requirement for 600 Observations across the 8 regions focusing on the actual departures of buses to measure reliability, punctuality, capacity and route display.
A separate element to this audit will be Mystery Shopping. This will entail the following:
• 150 observations to measure peak/off-peak queuing times and station facilities
• 50 mystery shop telephone calls to measure telephone response times
• 50 mystery shop letters to measure response times for customer complaints
• 40 mystery shop emails to measure service
The Customer Interviews, Observation and Mystery Shopping is to be carried out on a quarterly basis throughout the duration of the contract.
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