This will initially be introduced in the new North City Operations Depot (NCOD). These new devices and the underlying software must integrate with the Purchasing and Inventory modules of Oracle eBusiness Suite Version 12.2.5. The  use of handhelds may be extended in other locations within the network of stores. The work will also cover the  ongoing support of the hand-helds, their underlying software and any required development work beyond the initial configuration and integration. The work period will be for four years.  However, contracts may be awarded which extend beyond the lifetime of the work. An initial contract will be awarded for a period of two years with an option to extend for four further periods of 12 months, at the sole discretion of Dublin City Council.

The successful tenderer will work closely with DCC’s own Stores / Inventory team and IS Department Technical Support staff. While DCC’s IS Department will have responsibility for First Line support, it is envisaged that there may be overlap at times between the two roles. 

In the case of a major incident e.g. a service outage, a one-hour response time is required. This time is calculated from the time the call is logged.  It might also be required for a technical resource to come on site to assist with the resolution of the problem. The decision on whether an on-site resource is required will remain with DCC. The resource must be made available within four hours. Please refer to Section 2.3 of this document for a deion of DCC’s support call classifications. 

Additional contracts may be required for expanding the use of the hand-helds, including the underlying software, beyond the new NCOD into existing Stores locations. This would include, but not limited to, purchase of additional hand-helds, additional user-licenses, draw down on development hours, draw down on support hours etc.