We are conducting this procurement process because we?want to appoint the most suitable technology partner for the provision of a strategic customer contact centre platform.

The platform will support Thames Water to realise the ambition of becoming a leading digitalised organisation within the utility sector and provide the foundations for our key organisational strategy of digital channel shift within a wider customer experience management programme of work.

These ambitions are imperative for our organisation to provide first class customer engagement upon a modern, cost effective and reliable suite of cloud-d technologies that enables organisational agility.