Full information including how to submit for this market engagement is available at www.yortender.co.uk reference DN484515. Bradford Metropolitan District Council would like to look at opportunities to install a Chatbot on our website www.Bradford.Gov.UK, to enable residents to find the answers to their questions on our website more easily. We would like to reduce the need for the Customer to telephone our Contact Centre or visit Council Offices. The Council would like to increase efficiency and make costs savings whilst ensure customer service experience does not suffer. The Council is undertaking this pre-procurement engagement exercise to establish the current options available of suitable solutions. This document summarises the Corporate Information Governance team’s requirements. Following pre-procurement engagement the Council will decide whether to proceed to a full procurement exercise.