NWG are undertaking a programme to transform service planning across the organisation, covering improvements around people, processes, data and technology. NWG wish to appoint a single supplier to provide a service planning tool, a solution consisting of a single or multiple software (and its implementation) that would enable NWL to optimise its service planning processes (incl. Needs Collection, Needs Collation, Intervention Optioneering and Bundling, Value Assessment, Jeopardy Management, Portfolio optimisation, Asset Management Plan Creation, Plan Monitoring, Plan Visualisation, Benefits Realisation). The aim is to make ‘a step improvement’ through integrated planning, considering optimal whole-life cost interventions balanced across our asset that will deliver outcomes to customers through better decision-making. The contract term is 3 years with an option to extend for a further 2 years. The total maximum contract value over 5 years is GBP 1 600 000 (implement-n and licences).